Monday, 15 July 2013

Nigeria: Bombardier Boosts Customer Services Network in Africa

File:Bombardier Aerospace Canadair 604 Challenger N332FX.jpgBombardier Aerospace is continuing to enhance its worldwide aftermarket support network with a new Regional Support Office (RSO) and parts depot in Johannesburg, South Africa. The office and depot will anchor regional support capabilities for Bombardier business and commercial aircraft customers in Africa.

Both the Johannesburg RSO and parts depot are co-located at Bombardier's Business Aircraft Authorised Service Facility (ASF), ExecuJet South Africa's facility at the Lanseria Airport. When fully staffed in the coming months, the new RSO will include teams from both Bombardier's business and commercial aircraft, and will each include an RSO Manager leading regionally focused Customer Support Account Managers (CSAM) and Field Service Representatives (FSR). As the business and commercial aircraft fleet grows, Bombardier will continue to explore expanding its RSO's capabilities and staff.

The 2,153 square-foot (200 sq-m) Johannesburg parts depot facility will be operated through an agreement with ExecuJet South Africa. The facility will be equipped to serve all business and commercial aircraft customers within the region starting in the coming months.

"As the operator base grows within Africa, we are committed to providing our customers with the highest-quality service that we have in place worldwide," said President, Customer Services and Specialised and Amphibious Aircraft, Bombardier Aerospace, Eric Martel.

"We recognise how critical it is for customers to have support and parts available in their own region. This is yet another important change we have implemented to foster continuing success for the growing number of Bombardier aircraft operators." More than 240 Bombardier business and commercial jets are based in Africa, a substantial number of them in Nigeria. Both the Johannesburg RSO and parts depot facility will provide expertise and support to local customers, as well as customers flying into the region. The RSO will serve as a locally-based link to Bombardier's network of highly skilled in-service engineering teams and 24/7 Customer Response Centres (CRC).

The office will work in close collaboration with Bombardier's maintenance network of wholly owned service centres and ASFs, as well as its network of parts hubs and depots, including the newly announced parts depot, which will be operational 24/7 to cater to the diversified needs of Bombardier operators.

Source: ThisDay

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